Shipping policy

1. Deliveries are made only in Italian territory, to the postal address indicated by the User in the purchase order, explicitly excluding the territories of Campione d'Italia, Livigno, San Marino and Vatican City. It is understood that the shipping address is considered to be the address indicated by the User in the purchase order and that this cannot be modified in any way after completion of the purchase process. The User is solely responsible for the address provided for shipping. In order to avoid fraud, the carrier responsible for delivery reserves the right to check the identity of the User by checking an identity document, which demonstrates the coincidence of the order and payment data. For the same purpose, the User must provide a telephone number - preferably mobile - which can possibly be used during the transaction or shipment, as well as the name on the intercom or bell at the delivery address.

2. Delivery times are those indicated during the purchase process. In the event of failure to indicate a specific delivery term, it will take place no later than 30 (thirty) days from confirmation of the order by IDT.

3. Upon delivery of the Products to the designated carrier, the User will be sent an email confirming shipment containing, where possible, the tracking code with which to check the status of the shipment on the carrier's website. Deliveries will be made from Monday to Friday, during normal office hours, excluding holidays.

4. Delivery is considered completed when the Product is made available to the User at the address specified in the purchase order. There is no delivery to the floor.

5. In the event of delivery impediments due to causes of force majeure, IDT cannot be held responsible in any way.

6. In the event that the Product is not delivered or is delivered late, the User may submit a complaint to IDT by e-mail to the e-mail address: contact@ducadimorrone.com, indicating the number and date of the order as reported in the order confirmation email in addition to the data relating to the invoice where this has been issued. IDT will examine the complaint and communicate the outcome to the User as quickly as possible and in any case within 30 (thirty) days from the date on which the complaint was submitted. Where it appears that the failure to deliver or the delay in delivery is attributable to IDT and is not due to the impossibility of delivering previously regulated, unforeseeable circumstances or force majeure:

- in the event of non-delivery, IDT will refund the sums paid by the User, as quickly as possible and in any case within 30 (thirty) days from the date of submission of the complaint. The refund amount will be communicated by email and credited via the same payment method used by the User, unless otherwise agreed between the parties, or via voucher. It is also understood that IDT declines all responsibility for any delays in crediting the refund that depend on the management system of the payment method used by the User, on IDT's banking institution itself or on the User's banking institution. The User's ability to subscribe to ongoing commercial offers remains unaffected;

- in case of delivery with a delay of more than 30 (thirty) days with respect to the specific delivery term indicated on the Site or, when this is not present, with respect to the maximum term of 30 (thirty) days starting from the one following the sending of the order, if the User still wishes to retain the purchased Products, IDT will refund any sums paid by the User for shipping costs, as quickly as possible and in any case within 30 (thirty) days from the date of presentation of the complaint. If, however, the User does not wish to retain the Products, the previous paragraph will apply.