Shopping

How can I check the correct shoe size for me?

Consult our size chart at this link. Also check the type of fit on the sheet of the shoe you are interested in, it could have a narrow fit, standard fit, or loose fit. This is to better guide you in purchasing the correct size.

How can I find out when an item is available?

Our online catalog is updated in real time, you can purchase the available models by adding them to the cart. If your number is sold out, we recommend that you subscribe to our newsletter where we will notify you of new arrivals and re-stocks.

How do I find a specific product?

You can select the category you are interested in from the main menu or use the search engine by indicating a keyword relating to the product you are looking for.

How do I find out what's new?

To always stay up to date with news, we recommend subscribing to our newsletter, or following us on our social networks @ducadimorrone_official

Do you have physical stores?

Duca di Morrone is a 100% digital project, we do not have physical stores and the only way to purchase our footwear is through our website www.ducadimorrone.com.

Orders and returns

How can I check the status of my order?
How can I check the status of my order?

To check the status of an order it is advisable to register on the site. In this way, by logging in and entering your personal area you will be able to check the status of an order in the "ORDERS" section. By email you will receive order confirmation and dispatch of the shipment. Click here to access your account access your account

Is it possible to return a purchased item?

Of course, it is always possible to return an item purchased according to current legislation on the right of withdrawal within 14 days of receipt.

How do I return a purchased product?

Within 14 days of receiving the product, simply forward the return request from this pageand follow the instructions, or write an email to contact@ducadimorrone.com.

How much does it cost to return a purchased product?

Returns are free.

When will I receive my refund?

The refund will be issued as quickly as possible and, in any case, within 14 days of receiving the product in our warehouses. The refund amount will be communicated by email and credited via the same payment method used by the User or via voucher, at the User's discretion.

Can I modify or cancel an order after completing it?

The order registration system is automatic. If you urgently need to change your order data, contact us by email at contact@ducadimorrone.com.

I live abroad, can I purchase on your e-commerce site?

Die Produkte der Linie Duca di Morrone sind in Italien, Deutschland, Österreich, Belgien, Kroatien, Dänemark, Estland, Finnland, Irland, Lettland, Litauen, Luxemburg, den Niederlanden, Polen, der Tschechischen Republik, der Slowakei, Slowenien, Schweden und Ungarn erhältlich . Kaufen Sie direkt in dem Land, das Sie interessiert.

Payments

How can I pay?

It is possible to pay by credit card, Paypal, Afterpay and in cash thanks to cash on delivery. Cash on delivery is only available in Italy and involves an additional commission of €3 on each order. It is not possible to pay by bank transfer.

Which credit cards are accepted?

Visa and Mastercard cards are accepted via the Stripe system.

Attention: only cards that comply with the 3D Secure security system are accepted.

Is my data safe?

Absolutely yes. The insertion of personal data takes place on https pages protected by an SS encryption system. The credit card data is acquired on protected pages of the banking circuit and used only for the transaction in progress. No payment information is stored on our systems. Furthermore, depending on your banking institution, you may be asked for a payment authorization via their App.

Can I pay in cash?

If you wish to pay the courier in cash upon delivery of the package you will have to select "cash on delivery".

Shipping

What are the shipping costs?

Shipping costs are FREE, we always invite you to check the total cost of your order at the time of checkout.

For purchases made with cash on delivery, however, there will be a surcharge of €3. Cash on delivery is only available in Italy.

Can I check where a shipped item is located?

Of course, when an item is shipped you will receive an email containing the shipment tracking number, through which you can monitor the shipment on the courier's website used.

What are the delivery times?

Normally, orders are delivered within 2-3 working days of payment. In periods of high order volume (December) delivery times may be longer.

Orders are shipped Monday to Friday (regular working days). If you placed an order on Friday afternoon, Saturday, Sunday or a public holiday, your order will be shipped the next working day.

Which courier do you use?

To ship our footwear we rely on the GLS courier.

What happens in case of non-delivery?

If the courier does not find anyone at home on the first delivery attempt, he will return the next day. After this second attempt the package will go into storage. If you have problems with shipping, please write an email indicating your order number to the following address: contact@ducadimorrone.com.

Account

Do I necessarily have to register to make a purchase?

No, it is possible to make a purchase without registration by entering only the information necessary to process the order.

How can I access my account?

You can access your account by clicking on account icon in the main menu.

Enter the email used when ordering, you will receive a code in your inbox. By entering the code you will be able to see the list of orders placed.

How can I change my data?

By logging in to the site and accessing the Personal Area you will be able to modify all the personal information previously entered.

How do I register?

You can sign in with a temporary code sent to your email. You will not need to create an account or password.

Haven't found the answer to your question?

Send us an email to tell us what happens and our customer service team will contact you as soon as possible. Be sure to include your order number (if you have one).

Email us at contact@ ducadimorrone.com